Designing a mobile experience for safety teams

Designing a mobile experience for safety teams

Quentic serves EHS professionals managing health, safety, and compliance. The mobile app was technically capable but communicatively broken — jargon-heavy, task-oriented, and impossible to learn independently.

Year

2025

Scope

Content design, UX writing, User onboarding

CHALLENGE
Complex workflows. Limited guidance.
New and occasional users struggled to get started and complete tasks with confidence.
APPROACH
Design clarity at every step.
I added a content layer that guides users, reduces uncertainty, and supports action.
IMPROVEMENTS
Key moments redesigned for clarity.
From onboarding and sign-in to tutorials and confirmations, content was redesigned to help users understand what to do, what happens next, and how to move forward with confidence.
OUTCOME
A more self-explanatory product.
By embedding guidance directly into workflows, the app became easier to learn, easier to navigate, and less dependent on training or support.
CHALLENGE
Complex workflows. Limited guidance.
New and occasional users struggled to get started and complete tasks with confidence.
APPROACH
Design clarity at every step.
I added a content layer that guides users, reduces uncertainty, and supports action.
IMPROVEMENTS
Key moments redesigned for clarity.
From onboarding and sign-in to tutorials and confirmations, content was redesigned to help users understand what to do, what happens next, and how to move forward with confidence.
OUTCOME
A more self-explanatory product.
By embedding guidance directly into workflows, the app became easier to learn, easier to navigate, and less dependent on training or support.
CHALLENGE
Complex workflows. Limited guidance.
New and occasional users struggled to get started and complete tasks with confidence.
APPROACH
Design clarity at every step.
I added a content layer that guides users, reduces uncertainty, and supports action.
IMPROVEMENTS
Key moments redesigned for clarity.
From onboarding and sign-in to tutorials and confirmations, content was redesigned to help users understand what to do, what happens next, and how to move forward with confidence.
OUTCOME
A more self-explanatory product.
By embedding guidance directly into workflows, the app became easier to learn, easier to navigate, and less dependent on training or support.

01_ Onboarding

From “What is this?” to “Let’s get started.”

Rewrote onboarding content to focus on the user's first steps, using clear, action-oriented language and progressive guidance.

Simpler structure, one idea per screen

Clear value and next steps

Confident start, faster understanding

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02_ In-app tutorials

Learning by doing, not by searching.

Created contextual, step-by-step tutorials that guide users through tasks and features in the moment.

Embedded guidance within workflows

Short, focused steps with clear actions

Reduced friction and support dependency

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03_ Sign-in flow

From confusion to a clear path forward.

Simplified the sign-in experience with clear, helpful context, and better feedback.

Clear fields, clearer instructions

Consistent language and error handling

Smoother access, fewer login errors

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04_ Confirmations

Clear choices. Confident decisions.

Rewrote confirmation messages to clearly explain what's happening, what each choice means, and the outcome.

User-focused, plain language

Clear impact of each action

Faster decisions, fewer mistakes

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11.25